Understanding the interaction of processes, not only within, but also around the organization is critical in order to identify those who contribute to the achievement of the strategic goals and potentially identify those requiring a rework.
Understanding how the company operates today and assessing its current level of performance is mandatory before any changes are being designed.
Using the current picture, will allow to analyze failures, delays or other process gaps and thereafter design better performing processes that align with business objectives.
Preparing for the transition to the future model is paramount. Changes must be planned precisely, with as much emphasis on the actions to be implemented than on the expected costs and benefits. Based on the target process models, changes can be structured from several angles : organizational, operational and technological.
In addition, the essential part, to ensure the success of the project is to prepare impacted people to the transition.
The implementation of changes can be done in 2 ways : with or without the help of BPMS technologies and software. In both cases, the transition plans for the targeted future model described in the previous phase are executed and driven using classical project management best practices, with particular attention to the people involved.
At the end of the implementation, it is essential to evaluate the result against the expected benefits. The aim is to verify whether the implemented changes have improved the company’s performance and thus align the processes with the strategy.
However, a change in the strategy or an unforeseen event can impact process performances. It is thereby mandatory to monitor the situation continuously. If the objectives are no longer met, it is necessary to go back to phase 1 in order to implement new changes.